customer satisfaction

The results of our CVA on Septembre 2009 (3 main topics):

The Dedale's offer :
70% of the people have found what they were looking for
For 100%, the original and the attractivity of the items are good or very good
For 95%, the diversity of the offer is good or very good
55% of the people think the rate quality/price is good or very good
The deliver cost are acceptable for 80% of the people

The Web site
You are 95% statisfied by the newsletter
For 82%, the quality of the photo is good or very good
The navigation on the website is easy or very esay for all

The quality of order processing and the delivery
98% of the customer think the order followup is good or very good
For 98%, the quality of the packaging is good
For 100%, the delivery has been good
For 97%, the quality of the product was over the customer's expectation.

Do not hesitate to contact us and give your point of view. Thanks in advance.

Nathalie Girardin

Payment security

to arrange	to sit	to light	to embellish
industriel furniture Strafor Ronéo table by Tolix table by Multipl's desk by Gascoin table bedroom by Mobilor Michelin factory furniture Manufrance Houdry	chair and stool by Tolix, Bao Multipl's, Bienaise, Nicolle, Pagholz chair by Surpil, Flambo armchair by Bertoïa and Knoll chair for child by Gascoin and Mullca armchair by Airborne chair and armchair by Thonet armchair from cinema and theater chair by Baumann club armchair	Cceiling light by Holophane by Mategot projector by Cremer lamp by Jielde, Gras Mazda, Charlotte Perriand, Anglepoise, Gal, Jumo, Lita	zinc ridge clock Brillié and Lepaute school Displays yogurt Yalacta candelabrum coat peg letter Printing subject former sports shape hat