Customer satisfaction

The results of our CVA on Septembre 2009 (3 main topics):

The Dedale's offer :
70% of the people have found what they were looking for
For 100%, the original and the attractivity of the items are good or very good
For 95%, the diversity of the offer is good or very good
55% of the people think the rate quality/price is good or very good
The deliver cost are acceptable for 80% of the people

The Web site
You are 95% statisfied by the newsletter
For 82%, the quality of the photo is good or very good
The navigation on the website is easy or very esay for all

The quality of order processing and the delivery
98% of the customer think the order followup is good or very good
For 98%, the quality of the packaging is good
For 100%, the delivery has been good
For 97%, the quality of the product was over the customer's expectation.

Do not hesitate to contact us and give your point of view. Thanks in advance.

Nathalie Girardin

Entry by rooms of the house